Shipping policy
1. Destination Coverage:
We are delighted to provide global shipping for all orders. While we dispatch orders to almost every country worldwide, please note that transit times may vary based on the destination.
2. Order Processing and Delivery:
Orders are swiftly processed and shipped from our network of domestic and international warehouses, typically within 1-3 business days. The standard delivery timeframe ranges from 10-20 business days. Depending on your location, you may receive items earlier. Kindly allow extra time during peak seasons, as postal delays may occur due to factors beyond our control, including distance, customs procedures, and unforeseen events. Tracking information, inclusive of carrier details, is provided with every order. In the rare instance that your package does not arrive, you are eligible for a refund or replacement provided the issue is attributable to us. For further assistance, contact contact@homeserenitystore.com
3. Tracking Numbers:
Tracking numbers will be issued as soon as your order is shipped. Occasionally, delays beyond our control, such as postal delays or customs inspections, may occur. We appreciate your patience and understanding during these situations.
4. Lost in Transit:
If your order is held at customs, lost in transit, or returned to us, please note that once the package leaves our warehouse, the postal service is beyond our control. We are responsible only for issues resulting from our own error; therefore, we cannot offer compensation for delays or losses that are not attributable to us. Please refer to our refund and return policy for further details.
5. Customs Fees and Import Taxes:
Our webpage displays all prices in US dollars or your local currency, with all taxes covered on our end. However, depending on your location and local laws, you may be responsible for duties and taxes upon receiving your order. Customs fees are determined by your local customs office, and payment of these charges is your responsibility. We are not liable for delays caused by your country's customs department. For detailed information on charges, please contact your local customs office.
6. Extended Delays:
If the delivery time surpasses our policy, please contact us promptly. We are committed to doing everything within our control to assist in resolving any such situation.